WEBINAR REPLAY

Retail and Hospitality Customer Behaviour post Covid-19

The landscape is constantly changing in both retail and hospitality – so what could customer behaviour look like moving forward and how could that inform how we use marketing and the customer journey to engage customers.

Emma is the founder of ‘All Things Customer’, a consultancy helping businesses improve their customer experience 

Working with businesses who are online, in store and multi-channel, Emma has spent years analysing and perfecting customer experiences. 

Join TechAgenda for an exclusive interactive webinar where Emma will share her findings on consumer behaviour changes as a result of coronavirus.

Emma will also share what customer experiences consumers are looking for right now.

What we’ll cover:

Duration:

45 minutes

Questions can be submitted to Chris Morris ([email protected]) in advance and there will be the opportunity for a live interactive Q&A on the webinar.

TechAgenda is a community aimed at accelerating business growth using digital marketing technology and strategy.

Hosted by:

Emma-Louise Veitch CMGR FCMI
Founder & Customer Experience Expert
All Things Customer – www.allthingscustomer.co.uk

Emma is the founder of ‘All Things Customer’, a consultancy helping businesses improve their customer experience 

Working with businesses who are online, in store and multi-channel, Emma has spent years analysing and perfecting customer experiences, resulting in improved customer satisfaction, customer loyalty and a reduction in complaints.

Enabling customer-centric solutions and consistency to be driven throughout businesses is something she is hugely passionate about.

Emma’s experience includes having overall responsibility for the development, implementation, and management of the Customer Experience strategy for global online beauty retailer, and largest in Europe, Feelunique.

Alongside her passion for ‘all things customer’ Emma is a certified Life Coaching Practitioner.